Print/Copy Management

Print / Copy Management (effective Aug 1, 2010 – updated May 15, 2014)

Stevenson University provides printing and copying resources in computer labs, libraries , classrooms and in common areas available to students. Black and white and color copy capabilities are provided for student use and in varying paper sizes. Stevenson University manages these printers with a software package called PaperCut.  We have provided the “FAQ” list below to help answer many of the questions students, faculty and staff have about our print management program and other general questions printing and copying at Stevenson.

Is there an initial charge to print?

No. Each semester every student’s “print” account will be pre-loaded with $15.00 to cover the cost of printing and copying for a semester.  This allotment is based upon average use.  Some students will use less and some students will use more than the initial allotment.  Unused funds from the initial allotment will be cleared at the end of each semester.  The print /copy funds cannot be used for any purpose other than paying for your printing and copying usage on the campus network.  The funds cannot be transferred to others, nor can they be carried from semester to semester.  During the first week of each month, a monthly “top off” will bring all student accounts back to $15.00.

What is the cost per page?

  • $.05 for a single black and white page of 8.5×11 inches
  • $.03 for the back side of a duplexed black and white page ($.08 total for one duplexed page of 8.5×11 inches)
  • $.15 for a single color page of 8.5×11 inches
  • $.05 for the back side of a duplexed color page ($.20 total for one duplexed color page of 8.5×11 inches)
  • $.30 for page size larger than 8.5×11 of either color or black and white

What happens when I reach my $15.00 free print allowance?

After you have exhausted your initial fund balance of $15.00, you may wait until accounts are “topped off” during the first week of each month,  If no funds are available, you will not be able to print or copy using the campus printing devices.

How do I print in color or print single-sided?

By default, all devices are set to print in black and white and duplex (printing on both sides).  This is done to assist in reducing  the overall cost of printing to the students .  To force a specific print job to print in color or to print single-sided, please follow the directions found HERE.

What if I print and the printer jams or is low on toner?

Log in to the PaperCut web service and select “Recent Print Jobs” from the left menu.  In the list of recent jobs, locate the “Request Refund” link.  Add the details of why a refund is warranted (wrinkled sheets, smeared toner, etc.) and submit the request.  Once we verify the failure, your account will be credited back for those pages.  Refunds are not provided for printing mistakes (sending too many copies, printing the wrong file, etc.).  Refunds are processed weekly.

What is “Follow You” printing and why would I use it?

All campus computers will be connected to the closest copier device and to a “virtual” copier device called “Follow You”.  When you send a print job to the “Follow You” print queue, you can walk up to ANY copier on EITHER campus and retrieve your print out.  This allows you to route your job to a device with the features you need or to retrieve your printouts from a more available copier if the one in proximity to you is busy or down for service.  To release your jobs, walk up to a copier, swipe your card, select “yes” to complete your login and all of your queued Follow You jobs will begin to print.

WebPrint

Faculty, students and staff are now offered the ability to submit print jobs from their own personal computers through “Web Print”  Jobs submitted in this manner will be available for release at any Xerox copier.  Simpley swipe your card at any copier and the queued jobs will begin printing in the same manner as FollowYou submitted jobs.  For more details on using WebPrint, please click here.

Important Links

PaperCut Web Service (including WebPrint)

Printing in Color / Printing Single-Sided

OIT Helpdesk web site:
https://helpdesk.stevenson.edu